Cannot Sign Documents - ENVELOPE_SEND_ERROR

Question

Hi everyone,I’m hoping someone can help me understand this issue.I’m not sending envelopes - I’m only using DocuSign to sign documents. Everything was working perfectly until recently. Now, whenever I try to complete the signing process, I receive the following error:ENVELOPE_SEND_ERRORThinking it might be an issue with my account, I signed up for a free trial. That allowed me to successfully sign another 3–4 documents, but now I’m getting the exact same error again despite my trial still being active. I have retried uploading the same documents as I have signed before but they still do not work - so the document itself is not an issue. Has anyone experienced this before or know what could be causing it? Could this be an account limitation, a signing limit, or a system issue? As far as I know there is no signing limit for a free account. Any help or suggestions would be greatly appreciated. Thank you!

Noralynn.Niduaza · Answer

Hi ​@UttaraVaidya,We appreciate you reaching out to the Docusign Community and are delighted to have you join us.I’m sorry to hear you’re encountering an error while signing documents. I’d be happy to help.While free trial accounts include a limited number of envelopes for sending, documents signed through the Sign a Document feature do not count toward that limit. However, the feature is still subject to reasonable usage limits, which may result in restrictions if exceeded.Since you’re receiving an ENVELOPE_SEND_ERROR message, we recommend trying again at a later time to see if the limitation refreshes. If the issue persists, it may require further investigation.To have this reviewed in more detail, please submit a Support Case and include a screenshot of the error message, along with any relevant accoutn information. This will help the Support team determine the cause and provide the appropriate resolution.👉 Open a support caseBest regards,Noralynn | Docusign Community ModeratorIf this helped. Feel free to Like👍and click "Best Answer."

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded